Legal notice and general conditions Sale
Legal notice and general conditions of use of the website
www.empandlove.com.
GENERAL INFORMATION
In compliance with the duty of information provided in Law 34/2002 of Services of the Information Society and Electronic Commerce (LSSI-EC) of July 11, the following general information data on this website is provided below :
The ownership of this website, www.hempandlove.com, (hereinafter, Website) La Ostenta: HEMP and LOVE, SL, provided with NIF: B66917683 and registered in: The Mercantile Registry of Barcelona with the following registry data: Tomo : 45711 Folio: 180 Sheet: 496600, whose representative is: Arnau Sanmarti Racing, and whose contact information are:
Direction:
Avda Republic Argentina, 238, 2-3
08023 Barcelona, Spain
Contact telephone number: 626.308.626
Contact Email: admin@hempandlove.com
Terms and General Conditions of Use
The object of the conditions: the website
The object of these general conditions of use (hereinafter, conditions) is to regulate the access and use of the website. For the purposes of these conditions, it will be understood as a website: the external appearance of the screen interfaces, both static and dynamically, that is, the navigation tree; and all the elements integrated both on the screen interfaces and the navigation tree (hereinafter, contents) and all those online services or resources that, in your case offer users (hereinafter, services).
HEMP and LOVE reserves the power to modify, at any time, and without prior notice, the presentation and configuration of the website and the contents and services that could be incorporated in it. The user acknowledges and accepts that at any time Hemp and Love can interrupt, deactivate and / or cancel any of these elements that are integrated into the website or access to them.
Access to the website by the user is free and, as a rule, is free without the user has to provide a consideration in order to enjoy it, except as regards the connection cost through the telecommunications network supplied by the access provider that the user has contracted.
The use of any of the contents or services of the website may be made by subscribing or prior registration of the user.
The user
Access, navigation and use of the website, confers the user's condition, so they are accepted, since the navigation is started by the website, all the conditions established here, as well as their further modifications, without prejudice to the Application of the corresponding legal regulation of obligatory compliance as the case may be. Given the relevance of the above, the user is recommended to read them every time he visits the website.
The HEMP and LOVE website provides a great diversity of information, services and data. The user assumes his responsibility to perform a correct use of the website. This responsibility will be extended to:
- A use of information, content and / or services and data offered by HEMP and LOVE without being contrary to the provisions of these conditions, law, morals or public order, or that in any other way may suppose injury. The rights of third parties or the same operation of the website.
- The veracity and legality of the information provided by the user in the forms extended by HEMP and LOVE for access to certain content or services offered by the website. In any case, the user immediately notify HEMP and LOVE about any fact that allows the misuse of the information registered in these forms, such as, but not only, the robbery, lost, or unauthorized access to identifiers and / or passwords, in order to proceed with your immediate cancellation.
The mere access to this website does not involve any kind of commercial relationship between HEMP and LOVE and the user.
The user declares to be of legal age and to have sufficient legal capacity to be linked by these conditions. Therefore, this Hemp and Love website is not directed to minors. HEMP and LOVE declines any responsibility for the breach of this requirement.
The website is mainly aimed at resident users in Spain. HEMP and LOVE does not ensure that the website complies with legislation from other countries, either totally or partially. If the user resides or has its domiciled elsewhere and decides to access and / or navigate on the website will do so under your own responsibility, you must ensure that such access and navigation complies with the local legislation that is applicable, not assuming Hemp and love some responsibility that can be derived from such access.
III. Access and navigation on the website: Exclusion of guarantees and responsibility
HEMP and LOVE does not guarantee the continuity, availability and use of the website, or the contents or services. HEMP and LOVE will do everything possible for the proper functioning of the website, however, it is not responsible or guarantees that access to this website is not uninterrupted or that is free of error.
Nor is it responsible or guaranteed that the content or software that can be accessed through this website, is free of error or causes damage to the computer system (software and hardware). In no case HEMP and LOVE will be responsible for the losses, damages or losses of any type that arise for the access, navigation and use of the website, including, but not limited, those caused by computer systems or those caused by the Introduction of virus.
HEMP and LOVE is not responsible for the damages that could cause users for an inappropriate use of this website. In particular, it is not responsible in any way of the falls, interruptions, lack or default of the telecommunications that may occur.
Privacy policy and data protection
Respecting the provisions of current legislation, HEMP and LOVE undertakes to adopt the necessary technical and organizational measures, according to the level of security appropriate to the risk of data collected.
Laws that incorporate this Privacy Policy
This Privacy Policy is adapted to the Spanish and European regulations in force on the protection of personal data on the Internet. Specifically, it respects the following standards:
- Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the free movement of these data (RGPD).
- The Organic Law 15/1999, of December 13, of protection of personal data (LOPD).
- Royal Decree 1720/2007, of December 21, approving the Development Regulation of Organic Law 15/1999, of December 13, of protection of personal data (RDLOPD).
- Law 34/2002, of July 11, services of the Information Society and Electronic Commerce (LSSI-CE).
Identity of the person responsible for the treatment of personal data
Responsible for the treatment of personal data collected at HEMP and LOVE is: HEMP and LOVE, SL, provided from NIF: B66917683 E Registered in: The Mercantile Registry of Barcelona with the following registry data: Tomo: 45711 Folio: 180 Sheet: 496600 , whose representative is: Arnau Sanmarti Careras (hereinafter, also responsible for the treatment). The contact information of it is the following:
Direction:
Avda Republic Argentina, 238, 2-3
08023 Barcelona, Spain
Contact telephone number: 626.308.626
Contact Email: admin@hempandlove.com
Personal data record
The personal data collected by HEMP and LOVE, through the extended forms on their pages, will be introduced into an automated file under the responsibility of the responsible for the treatment, and duly declared and enrolled in the general registry of the data protection agency that can be Consult on the website of the Spanish Data Protection Agency (http://www.agpd.es), with the purpose of being able to facilitate, streamline and comply with the commitments established between Hemp and Love and the user or maintenance of the Relationship that is established in the forms that this fill, or to meet a request or consultation thereof.
Principles applicable to the treatment of personal data
The treatment of the user's personal data will be submitted to the following principles collected in Article 5 of the RGPD:
- Principle of Liver, Loyalty and Transparency: It will be required at all times the consent of the previously transparent complete information for which the personal data is collected.
- Principle of limitation of the purpose: Personal data will be collected for determined, explicit and legitimate purposes.
- Principle of data minimization: The personal data collected will only be the strictly necessary in relation to the purposes for which they are treated.
- Principle of accuracy: Personal data must be accurate and always be up-to-date.
- Principle of limitation of the conservation period: Personal data will only be held in such a way as to allow the identification of the user during the time necessary for the purposes of their treatment.
- Principle of integrity and confidentiality: Personal data will be treated so that its safety and confidentiality is guaranteed.
- Principle of proactive liability: The person responsible for the treatment will be responsible for ensuring that the above principles are met.
Personal Data Categories
The data categories that are discussed in HEMP and LOVE are only identifying data. In no case, special categories of personal data are treated within the meaning of Article 9 of the RGPD.
Legal basis for the treatment of personal data
The legal basis for the treatment of personal data is consent. HEMP and LOVE is committed to gather the express and verifiable consent of the user for the treatment of their personal data for one or more specific purposes.
The user will have the right to withdraw the consent of it at any time. It will be so easy to withdraw consent to give it. As a general rule, the withdrawal of consent will not condition the use of the website.
On occasions in which the user owes or can facilitate his data through forms to conduct, request information or for reasons related to the content of the website, he will be informed in case the completion of any of them is mandatory Because they are essential for the correct development of the operation performed.
Purpose of treatment to which personal data is allocated
Personal data is collected and managed by HEMP and LOVE with the aim of being able to facilitate, streamline and comply with the commitments established between the website and the user or the maintenance of the relationship established in the forms as this last fill or to attend A request or consultation.
Likewise, the data may be used with a commercial purpose of personalization, operational and statistics, and activities of HEMP and LOVE, as well as extraction, data storage and marketing studies to adapt the content offered to the user, as well as improve quality, operation and navigation through the website.
At the time the personal data is obtained, the user will be informed about the end or purposes of the treatment to which personal data will be allocated; That is, use or uses that will be given to the information collected.
Periods of retention of personal data
Personal data will only be retained during the minimum time required for the purposes of your treatment and, in any case, only during the next term: 5 years, or until the user requests its suppression.
At the time the personal data is obtained, the user will be informed about the deadline during which the personal data will be retained or, when that is not possible, the criteria used to determine this period.
Recipients of personal data
The user's personal data will be shared with the following recipients or recipient categories:
Google LLC - 600 Amphitheatre Parkway, Mountain View, CA 94043, United States
Shopify International Limited
ATTN: Data Protection Officer
C / O Intertrust Ireland
2nd Floor 1-2 Victoria Buildings
Haddington Road.
Dublin 4, D04 XN32
Ireland.
The Rocket Science Group LLC - Data Protection Officer Can Be Contactput at dpo@mailchimp.com
In case the person responsible for the treatment is intended to transfer personal data to a third country or international organization, at the time the personal data is obtained, the user will be informed about the third country or international organization to which the Intention to transfer the data, as well as the existence or absence of a decision for the adequacy of the Commission.
Personal data of minors
Respecting the provisions of Articles 8 of the RGPD and 13 of the RDLOPD, only those over 14 years of age may grant their consent for the treatment of their personal data in a lawful manner by HEMP and LOVE. If it is a child under 14, the consent of the parents or guardians for the treatment will be necessary, and this will only be considered lawful as they have authorized it.
Secret and security of personal data
HEMP and LOVE is committed to adopting the necessary technical and organizational measures, according to the level of security appropriate to the risk of data collected, so that the security of personal data is guaranteed and destruction, loss or accidental alteration is avoided or illicit of personal data transmitted, conserved or treated otherwise, or communication or access unauthorized to said data.
The website has an SSL certificate (Secure Socket Layer), which ensures that personal data is transmitted safely and confidentially, as the transmission of the data between the server and the user, and in feedback, fully encrypted or encrypted .
However, because HEMP and LOVE can not guarantee the inexgability of the Internet or the total absence of hackers or others that are fraudulently accessing personal data, the person responsible for the treatment is committed to communicating the user without undue delay when a Violation of personal data security that is likely to involve a high risk for the rights and freedoms of natural persons. Following the provisions of Article 4 of the RGPD, it is understood for violation of the security of personal data all violation of security that causes the destruction, loss or accidental or illicit alteration of personal data transmitted, conserved or treated otherwise, or Communication or access not authorized to such data.
Personal data will be treated as confidential by the person responsible for treatment, who undertakes to report and guarantee through a legal or contractual obligation that such confidentiality is respected by its employees, associates, and every person to which it makes it accessible. information.
Rights derived from the treatment of personal data
The user has about HEMP and LOVE and may, therefore, exercise against the Responsible for Treatment the following rights recognized in the RGPD:
- Right of access: It is the right of the user to obtain confirmation of whether hemp and love is treating or not their personal data and, if so, obtain information about their specific data on a personal nature and treatment that HEMP and LOVE has performed or realizes, as well as , among another, the information available on the origin of said data and the recipients of the communications carried out or foreseen.
-
Right of rectification: It is the right of the user to modify their personal data that will be inaccurate or, taking into account the purposes of treatment, incomplete. -
Right of suppression ("The right to oblivion"): It is the right of the user, provided that the current legislation does not establish otherwise, to obtain the deletion of their personal data when they are no longer necessary for the purposes for which they were collected or treated; The user has withdrawn his consent to treatment and this does not have another legal basis; The user opposes treatment and there is no other legitimate plea to continue with it; Personal data have been treated unlawfully; Personal data must be deleted in compliance with a legal obligation; o Personal data have been obtained product from a direct offer of services from the information society to one under 14 years. In addition to deleting the data, the person responsible for the treatment, taking into account the available technology and the cost of its application, must adopt reasonable measures to inform those responsible to address the personal data of the request of the deletion of any link to those personal data. -
Right to limitation of treatment: It is the right of the user to limit the treatment of their personal data. The user has the right to obtain the limitation of treatment when challenging the accuracy of his personal data; The treatment is illicit; The person responsible for the treatment no longer needs personal data, but the user needs it to make claims; and when the user has opposed the treatment. -
Right to portability of data: In case the treatment is carried out by automated means, the user will have the right to receive from the person responsible for the personnel of the personal data in a structured format, commonly used and mechanical reading, and to transmit them to another responsible for treatment. Whenever it is technically possible, the person responsible for the treatment will directly transmit the data to that person responsible. -
Right of opposition: It is the right of the user that the treatment of their personal data is not carried out or the treatment of them by HEMP and LOVE is ceased. -
Right not to be not subject to a decision based solely on automated treatment, including profile elaboration: It is the right of the user not to be subject to an individualized decision based solely on the automated treatment of their personal data, including the elaboration of profiles, existent unless the current legislation establishes otherwise.
Thus, the user will be able to exercise his rights through written communication addressed to the responsible for treatment with the reference "RGPD-WWW.HEMPAndLove.com", specifying:
- Name, usernames and copy of the DNI. In cases where the representation is admitted, it will also be necessary to identify by the same means of the person representing the user, as well as the accrediting document of the representation. The DNI photocopy may be replaced, by any other valid means in right that proves identity.
- Petition with the specific reasons for the request or information to which you want to access.
- Address for notifications.
- Date and signature of the applicant.
- Any document that proves the request it formulates.
This request and every other attached document can be sent to the following address and / or email:
Postal address:
Avda Republic Argentina, 238, 2-3
08023 Barcelona, Spain
Email: admin@hempandlove.com
Links to third-party websites
The website may include hyperlinks or links that allow access to third-party web pages from HEMP and LOVE, and that therefore are not operated by Hemp and Love. Holders of these websites will have their own data protection policies, which are themselves, in each case, responsible for their own files and their own privacy practices.
Claims before the Control Authority
In the event that the user considers that there is a problem or violation of current regulations in the manner in which their personal data is being treated, it will be entitled to effective judicial tutelage and to file a claim before a control authority, in particular, In the state in which you have your habitual residence, workplace or place of the supposed infringement. In the case of Spain, the Control Authority is the Spanish Data Protection Agency (http://www.agpd.es).
Acceptance and changes in this Privacy Policy
It is necessary that the user has read and is in accordance with the conditions on the protection of personal data contained in this Privacy Policy, as well as accepting the treatment of their personal data so that the person responsible for the treatment can proceed itself in the Form, during the deadlines and for the purposes indicated. The use of the website will involve the acceptance of the privacy policy of it.
HEMP and LOVE reserves the right to modify its privacy policy, according to its own criteria, or motivated by a legislative, jurisprudential or doctrinal change from the Spanish Agency for Data Protection. Changes or updates of this Privacy Policy will be notified explicitly to the user.
This Privacy Policy was updated on May 24, 2018 to be adapted to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to treatment of personal data and the free movement of these data (RGPD).
COOKIES POLICY
Access to this website may involve the use of cookies. Cookies are small amounts of information that are stored in the browser used by each user - in the different devices that you can use to navigate - so that the server reminds certain information that subsequently and only the server that implemented it will read. Cookies facilitate navigation, make it more friendly, and do not harm the navigation device.
Cookies are automatic information collection procedures related to preferences determined by the user during their visit to the website in order to recognize it as a user, and customize their experience and use of the website, and can also, for example, help to identify and resolve errors.
The information collected through cookies can include the date and time of visits to the website, the visioned pages, the time that has been on the website and the sites visited just before and after it. However, no cookie allows it to be contacted with the user's phone number or with any other personal contact medium. None cookie can extract information from the user's hard disk or steal personal information. The only way for the user's private information is part of the cookie file is that the user personally gives that information to the server.
Cookies that allow identifying a person are considered personal data. Therefore, the privacy policy described above will be applied to them. In this sense, for the use of them, the user's consent will be necessary. This consent will be communicated, based on an authentic choice, offered by an affirmative and positive decision, before the initial, removable and documented treatment.
Own cookies
They are those cookies that are sent to the computer or user's device and managed exclusively by HEMP and LOVE for the best operation of the website. The information that is collected is used to improve the quality of the website and its content and its experience as a user. These cookies allow us to recognize the user as a recurring visitor of the website and adapt the content to offer content that adjust to it preferences.
Third party cookies
They are cookies used and managed by external entities that provide HEMP and LOVE services requested therefore to improve the website and user experience by sailing on the website. The main objectives for which third-party cookies are used are obtaining access statistics and analyzing the navigation information, that is, how the user interacts with the website.
The information that is obtained is concerned, for example, to the number of pages visited, the language, the place at which the IP address from which the user accesses, the number of users that access, the frequency and recurrence of the visits, The time of visit, the browser that they use, the operator or type of dipositive from which the visit is made. This information is used to improve the website, and detect new needs to offer users a content and / or optimum quality service. In any case, the information is collected anonymously and trend reports of the Website are prepared without identifying individual users.
You can get more information about cookies, privacy information, or consult the description of the type of cookies used, its main features, expiration period, etc. In the following link (s):
Google Analytics
https://www.google.com/intl/es/analytics
The entity (s) entity (s) of the supply of cookies may (n) give in this information to third parties, as long as the law requires it, or a third party that processes this information for these entities.
Social Network Cookies
HEMP and LOVE incorporates social media plugins, which allow access to them from the website. For this reason, social networking cookies can be stored in the user's browser. Holders of these social networks have their own data and cookies protection policies, themselves, in each case, responsible for their own files and their own privacy practices. The user must refer to them to learn about these cookies and, where appropriate, the treatment of their personal data. Only by informative, links in which such privacy and / or cookies policies can be found below:
Facebook: https://www.facebook.com/policies/cookies/
Twitter: https://twitter.com/es/privacy
Instagram: https://help.instagram.com/1896641480634370?ref=ig.
YouTube: https://policies.google.com/privacy?hl=es-419&gl=mx.
Google+: https://policies.google.com/technologies/cookies?hl=en.
Pinterest: https://policy.pinterest.com/privacy-policy
LinkedIn: https://www.linkedin.com/legal/cookie-policy?trk=hp-cookies.
Disable, Reject and Remove Cookies
The user can disable, reject and delete cookies -total or partially- installed on their device by setting up their browser (among which are, for example, Chrome, Firefox, Safari, Explorer). In this sense, the procedures for rejecting and eliminating cookies may differ from one Internet browser to another. Consequently, the user must go to the instructions facilitated by the Internet browser he is using. In the event that it rejects the use of cookies -total or partially - you can continue using the website, although you may have limited the use of some of the benefits.
Changes in cookies policy
It is possible that the Cookies policy of the website will change or is updated, therefore it is recommended that the user review this policy each time it accesses the website with the objective of being adequately informed about how and for which we use cookies.
Link policy
It is reported that the Hemp and Love website puts or can make available to users links (such as, among others, links, banners, buttons), directories and search engines that allow users to access websites belonging and / or managed by third parties.
The installation of these links, directories and search engines on the website is intended to provide users with the search for and access to the information available on the Internet, without a suggestion, recommendation or invitation for the visit of them .
HEMP and LOVE does not offer nor commercialize the products and / or services available in these linked sites by means of third parties.
Likewise, it will not guarantee technical availability, accuracy, veracity, validity or legality of foreign sites to its property that can be accessed through the links.
HEMP and LOVE In no case will review or control the content of other websites, as well as it does not approve, examine or own the products and services, content, files and any other material existing in the aforementioned sites.
HEMP and LOVE assumes no responsibility for the damages that may occur for the access, use, quality or legality of content, communications, opinions, products and services of websites not managed by Hemp and Love and that are linked to This website
The user or third party who performs a hyperlink from another, different, website to the Hemp and Love website must know that:
Reproduction is not allowed -Total or partially- of any of the content and / or services of the website without express authorization from HEMP and LOVE.
No false, inaccurate or incorrect manifestation is not allowed on the Hemp and Love website, or on the contents and / or services thereof.
With the exception of the hyperlink, the website in which said hyperlink is established will not contain any element, of this website, protected as an intellectual property by the Spanish legal system, except express authorization from HEMP and LOVE.
The establishment of the hyperlink will not imply the existence of relations between HEMP and LOVE and the owner of the website from which it is done, or the knowledge and acceptance of Hemp and Love of the contents, services and / or activities offered on that website, and vice versa.
VII Intellectual and industrial property
HEMP and LOVE by itself or as a cessionary part, it is the owner of all the intellectual and industrial property rights of the website, as well as the elements contained therein (as an enunciative and non-exhaustive, images, sound, audio, video, Software or texts, brands or logos, combinations of colors, structure and design, selection of used materials, computer programs needed for operation, access and use, etc.). It will, therefore, be protected works as an intellectual property by the Spanish legal system, as applicable, both Spanish and Community legislation in this field, such as international treaties related to the subject and signed by Spain.
All rights reserved. By virtue of the provisions of the Intellectual Property Law, reproduction, distribution and public communication are expressedly prohibited, including its disposal modality, of all or part of the contents of this website, for commercial purposes, In any support and by any technical means, without the authorization of HEMP and LOVE.
The user undertakes to respect the intellectual and industrial property rights of HEMP and LOVE. He will be able to visualize the elements of the website or even print them, copy them and store them on the hard drive of their computer or on any other physical support as long as it is, exclusively, for personal use. The user, however, can not delete, alter, or manipulate any protection device or security system that was installed on the website.
In the event that the user or third party considers that any of the contents of the website involves a violation of the rights to protect the intellectual property, it must immediately communicate it to HEMP and LOVE through the contact details of the General Information section of This legal notice and general conditions of use.
VIII Legal actions, applicable legislation and jurisdiction
HEMP and LOVE reserves the power to present the civil or criminal actions it deems necessary for the undue use of the website and content, or for the breach of these conditions.
The relationship between the user and HEMP and LOVE will be governed by the current and application regulations in the Spanish territory. If any controversy arises in relation to the interpretation and / or the application of these conditions, the Parties shall submit their conflicts to the ordinary jurisdiction, submitting to the judges and courts corresponding according to law.
Last modification: May 24, 2018
Privacy policy of the website
www.empandlove.com.
Privacy policy and data protection
Respecting the provisions of current legislation, HEMP and LOVE (hereinafter, also Website) is committed to adopting the necessary technical and organizational measures, depending on the level of security adequate to the data collected.
Laws that incorporate this Privacy Policy
This Privacy Policy is adapted to the Spanish and European regulations in force on the protection of personal data on the Internet. Specifically, it respects the following standards:
- Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the free movement of these data (RGPD).
- The Organic Law 15/1999, of December 13, of protection of personal data (LOPD).
- Royal Decree 1720/2007, of December 21, approving the Development Regulation of Organic Law 15/1999, of December 13, of protection of personal data (RDLOPD).
- Law 34/2002, of July 11, services of the Information Society and Electronic Commerce (LSSI-CE).
Identity of the person responsible for the treatment of personal data
Responsible for the treatment of personal data collected at HEMP and LOVE is: HEMP and LOVE, SL, provided with NIF: B66917683 and registered in: Mercantile Register of Barcelona with the following registry data: Tomo: 45711 Folio: 180 Sheet: 496600, whose representative is: Arnau Sanmarti Careras (hereinafter, responsible for the treatment). The contact information of it is the following:
Direction:
Avda Republic Argentina, 238, 2-3
08023 Barcelona, Spain
Contact telephone number: 626.308.626
Contact Email: admin@hempandlove.com
Personal data record
The personal data collected by HEMP and LOVE, through the extended forms on their pages, will be introduced into an automated file under the responsibility of the responsible for the treatment, and duly declared and enrolled in the general registry of the data protection agency that can be Consult on the website of the Spanish Data Protection Agency (http://www.agpd.es), with the purpose of being able to facilitate, streamline and comply with the commitments established between Hemp and Love and the user or maintenance of the Relationship that is established in the forms that this fill, or to meet a request or consultation thereof.
Principles applicable to the treatment of personal data
The treatment of the user's personal data will be submitted to the following principles collected in Article 5 of the RGPD:
- Principle of Liver, Loyalty and Transparency: It will be required at all times the consent of the previously transparent complete information for which the personal data is collected.
- Principle of limitation of the purpose: Personal data will be collected for determined, explicit and legitimate purposes.
- Principle of data minimization: The personal data collected will only be the strictly necessary in relation to the purposes for which they are treated.
- Principle of accuracy: Personal data must be accurate and always be up-to-date.
- Principle of limitation of the conservation period: Personal data will only be held in such a way as to allow the identification of the user during the time necessary for the purposes of their treatment.
- Principle of integrity and confidentiality: Personal data will be treated so that its safety and confidentiality is guaranteed.
- Principle of proactive liability: The person responsible for the treatment will be responsible for ensuring that the above principles are met.
Personal Data Categories
The data categories that are discussed in HEMP and LOVE are only identifying data. In no case, special categories of personal data are treated within the meaning of Article 9 of the RGPD.
Legal basis for the treatment of personal data
The legal basis for the treatment of personal data is consent. HEMP and LOVE is committed to gather the express and verifiable consent of the user for the treatment of their personal data for one or more specific purposes.
The user will have the right to withdraw his consent at any time. It will be so easy to withdraw consent to give it. As a general rule, the withdrawal of consent will not condition the use of the website.
On occasions in which the user owes or can facilitate his data through forms to conduct, request information or for reasons related to the content of the website, he will be informed in case the completion of any of them is mandatory Because they are essential for the correct development of the operation performed.
Purpose of treatment to which personal data is allocated
Personal data is collected and managed by HEMP and LOVE with the aim of being able to facilitate, streamline and comply with the commitments established between the website and the user or the maintenance of the relationship established in the forms as this last fill or to attend A request or consultation.
Likewise, the data may be used with a commercial purpose of personalization, operational and statistics, and activities of HEMP and LOVE, as well as extraction, data storage and marketing studies to adapt the content offered to the user, as well as improve quality, operation and navigation through the website.
At the time the personal data is obtained, the user will be informed about the end or purposes of the treatment to which personal data will be allocated; That is, use or uses that will be given to the information collected.
Periods of retention of personal data
Personal data will only be retained during the minimum time required for the purposes of your treatment and, in any case, only during the next term: 5 years, or until the user requests its suppression.
At the time the personal data is obtained, the user will be informed about the deadline during which the personal data will be retained or, when that is not possible, the criteria used to determine this period.
Recipients of personal data
The user's personal data will be shared with the following recipients or recipient categories:
Google LLC - 600 Amphitheatre Parkway, Mountain View, CA 94043, United States
Shopify International Limited
ATTN: Data Protection Officer
C / O Intertrust Ireland
2nd Floor 1-2 Victoria Buildings
Haddington Road.
Dublin 4, D04 XN32
Ireland.
The Rocket Science Group LLC - Data Protection Officer Can Be Contactput at dpo@mailchimp.com
In case the person responsible for the treatment is intended to transfer personal data to a third country or international organization, at the time the personal data is obtained, the user will be informed about the third country or international organization to which the Intention to transfer the data, as well as the existence or absence of a decision for the adequacy of the Commission.
Personal data of minors
Respecting the provisions of Articles 8 of the RGPD and 13 of the RDLOPD, only those over 14 years of age may grant their consent for the treatment of their personal data in a lawful manner by HEMP and LOVE. If it is a child under 14, the consent of the parents or guardians for the treatment will be necessary, and this will only be considered lawful as they have authorized it.
Secret and security of personal data
HEMP and LOVE is committed to adopting the necessary technical and organizational measures, according to the level of security appropriate to the risk of data collected, so that the security of personal data is guaranteed and destruction, loss or accidental alteration is avoided or illicit of personal data transmitted, conserved or treated otherwise, or communication or access unauthorized to said data.
The website has an SSL certificate (Secure Socket Layer), which ensures that personal data is transmitted safely and confidentially, as the transmission of the data between the server and the user, and in feedback, fully encrypted or encrypted .
However, because HEMP and LOVE can not guarantee the inexgability of the Internet or the total absence of hackers or others that are fraudulently accessing personal data, the person responsible for the treatment is committed to communicating the user without undue delay when a Violation of personal data security that is likely to involve a high risk for the rights and freedoms of natural persons. Following the provisions of Article 4 of the RGPD, it is understood for violation of the security of personal data all violation of security that causes the destruction, loss or accidental or illicit alteration of personal data transmitted, conserved or treated otherwise, or Communication or access not authorized to such data.
Personal data will be treated as confidential by the person responsible for treatment, who undertakes to report and guarantee through a legal or contractual obligation that such confidentiality is respected by its employees, associates, and every person to which it makes it accessible. information.
Rights derived from the treatment of personal data
The user has about HEMP and LOVE and may, therefore, exercise against the Responsible for Treatment the following rights recognized in the RGPD:
- Right of access: It is the right of the user to obtain confirmation of whether hemp and love is treating or not their personal data and, if so, obtain information about their specific data on a personal nature and treatment that HEMP and LOVE has performed or realizes, as well as , among another, the information available on the origin of said data and the recipients of the communications carried out or foreseen.
-
Right of rectification: It is the right of the user to modify their personal data that will be inaccurate or, taking into account the purposes of treatment, incomplete. -
Right of suppression ("The right to oblivion"): It is the right of the user, provided that the current legislation does not establish otherwise, to obtain the deletion of their personal data when they are no longer necessary for the purposes for which they were collected or treated; The user has withdrawn his consent to treatment and this does not have another legal basis; The user opposes treatment and there is no other legitimate plea to continue with it; Personal data have been treated unlawfully; Personal data must be deleted in compliance with a legal obligation; o Personal data have been obtained product from a direct offer of services from the information society to one under 14 years. In addition to deleting the data, the person responsible for the treatment, taking into account the available technology and the cost of its application, must adopt reasonable measures to inform those responsible to address the personal data of the request of the deletion of any link to those personal data. -
Right to limitation of treatment: It is the right of the user to limit the treatment of their personal data. The user has the right to obtain the limitation of treatment when challenging the accuracy of his personal data; The treatment is illicit; The person responsible for the treatment no longer needs personal data, but the user needs it to make claims; and when the user has opposed the treatment. -
Right to portability of data: In case the treatment is carried out by automated means, the user will have the right to receive from the person responsible for the personnel of the personal data in a structured format, commonly used and mechanical reading, and to transmit them to another responsible for treatment. Whenever it is technically possible, the person responsible for the treatment will directly transmit the data to that person responsible. -
Right of opposition: It is the right of the user that the treatment of their personal data is not carried out or the treatment of them by HEMP and LOVE is ceased. -
Right not to be not subject to a decision based solely on automated treatment, including profile elaboration: It is the right of the user not to be subject to an individualized decision based solely on the automated treatment of their personal data, including the elaboration of profiles, existent unless the current legislation establishes otherwise.
Thus, the user will be able to exercise his rights through written communication addressed to the responsible for treatment with the reference "RGPD-WWW.HEMPAndLove.com", specifying:
- Name, usernames and copy of the DNI. In cases where the representation is admitted, it will also be necessary to identify by the same means of the person representing the user, as well as the accrediting document of the representation. The DNI photocopy may be replaced, by any other valid means in right that proves identity.
- Petition with the specific reasons for the request or information to which you want to access.
- Address for notifications.
- Date and signature of the applicant.
- Any document that proves the request it formulates.
This request and every other attached document can be sent to the following address and / or email:
Postal address:
Avda Republic Argentina, 238, 2-3
08023 Barcelona, Spain
Email: admin@hempandlove.com
Links to third-party websites
The website may include hyperlinks or links that allow access to third-party web pages from HEMP and LOVE, and that therefore are not operated by Hemp and Love. Holders of these websites will have their own data protection policies, which are themselves, in each case, responsible for their own files and their own privacy practices.
Claims before the Control Authority
In the event that the user considers that there is a problem or violation of current regulations in the manner in which their personal data is being treated, it will be entitled to effective judicial tutelage and to file a claim before a control authority, in particular, In the state in which you have your habitual residence, workplace or place of the supposed infringement. In the case of Spain, the Control Authority is the Spanish Data Protection Agency (http://www.agpd.es).
COOKIES POLICY
Access to this website may involve the use of cookies. Cookies are small amounts of information that are stored in the browser used by each user - in the different devices that you can use to navigate - so that the server reminds certain information that subsequently and only the server that implemented it will read. Cookies facilitate navigation, make it more friendly, and do not harm the navigation device.
Cookies are automatic information collection procedures related to preferences determined by the user during their visit to the website in order to recognize it as a user, and customize their experience and use of the website, and can also, for example, help to identify and resolve errors.
The information collected through cookies can include the date and time of visits to the website, the visioned pages, the time that has been on the website and the sites visited just before and after it. However, no cookie allows it to be contacted with the user's phone number or with any other personal contact medium. None cookie can extract information from the user's hard disk or steal personal information. The only way for the user's private information is part of the cookie file is that the user personally gives that information to the server.
Cookies that allow identifying a person are considered personal data. Therefore, the privacy policy described above will be applied to them. In this sense, for the use of them, the user's consent will be necessary. This consent will be communicated, based on an authentic choice, offered by an affirmative and positive decision, before the initial, removable and documented treatment.
Own cookies
They are those cookies that are sent to the computer or user's device and managed exclusively by HEMP and LOVE for the best operation of the website. The information that is collected is used to improve the quality of the website and its content and its experience as a user. These cookies allow us to recognize the user as a recurring visitor of the website and adapt the content to offer content that adjust to it preferences.
Third party cookies
They are cookies used and managed by external entities that provide HEMP and LOVE services requested therefore to improve the website and user experience by sailing on the website. The main objectives for which third-party cookies are used are obtaining access statistics and analyzing the navigation information, that is, how the user interacts with the website.
The information that is obtained is concerned, for example, to the number of pages visited, the language, the place at which the IP address from which the user accesses, the number of users that access, the frequency and recurrence of the visits, The time of visit, the browser that they use, the operator or type of dipositive from which the visit is made. This information is used to improve the website, and detect new needs to offer users a content and / or optimum quality service. In any case, the information is collected anonymously and trend reports of the Website are prepared without identifying individual users.
You can get more information about cookies, privacy information, or consult the description of the type of cookies used, its main features, expiration period, etc. In the following link (s):
Google Anytics
https://www.google.com/intl/es/analytics
The entity (s) entity (s) of the supply of cookies may (n) give in this information to third parties, as long as the law requires it, or a third party that processes this information for these entities.
Social Network Cookies
HEMP and LOVE incorporates social media plugins, which allow access to them from the website. For this reason, social networking cookies can be stored in the user's browser. Holders of these social networks have their own data and cookies protection policies, themselves, in each case, responsible for their own files and their own privacy practices. The user must refer to them to learn about these cookies and, where appropriate, the treatment of their personal data. Only by informative, links in which such privacy and / or cookies policies can be found below:
Facebook: https://www.facebook.com/policies/cookies/
Twitter: https://twitter.com/es/privacy
Instagram: https://help.instagram.com/1896641480634370?ref=ig.
YouTube: https://policies.google.com/privacy?hl=es-419&gl=mx.
Google+: https://policies.google.com/technologies/cookies?hl=en.
Pinterest: https://policy.pinterest.com/privacy-policy
LinkedIn: https://www.linkedin.com/legal/cookie-policy?trk=hp-cookies.
Disable, Reject and Remove Cookies
The user can disable, reject and delete cookies -total or partially- installed on their device by setting up their browser (among which are, for example, Chrome, Firefox, Safari, Explorer). In this sense, the procedures for rejecting and eliminating cookies may differ from one Internet browser to another. Consequently, the user must go to the instructions facilitated by the Internet browser he is using. In the event that it rejects the use of cookies -total or partially - you can continue using the website, although you may have limited the use of some of the benefits.
III. Acceptance and changes in this Privacy Policy
It is necessary that the user has read and is in accordance with the conditions on the protection of personal data contained in this Privacy and Cookies policy, as well as accepting the treatment of their personal data so that the person in charge of the treatment can proceed to the same in the form, during the deadlines and for the indicated purposes. The use of the website will involve the acceptance of the privacy and cookies policy of it.
HEMP and LOVE reserves the right to modify its privacy and cookies policy, according to its own criteria, or motivated by a legislative, jurisprudential or doctrinal change of the Spanish Agency for Data Protection. Changes or updates of this privacy and cookies policy will be notified explicitly to the user.
This Privacy and Cookies policy was updated on May 24, 2018 to adapt to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, regarding the protection of natural persons in terms of Respect the treatment of personal data and the free movement of these data (RGPD).
Annex 1 - Model of withdrawal form
(must be sent completed if you wish to desist from the contract)
HEMP and LOVE, S.L
Avda Republic Argentina, 238, 2-3, 08023 Barcelona
Contact: admin@hempandlove.com.
For this letter I communicate that I want from my acquisition contract for a product of the HEMP and LOVE brand:
- Order No. [num. Order], Received [Date that was received the order]
- Buyer data: [Name and Surname]
- Home:
Date:
- GENERAL INFORMATION
The ownership of this website, www.hempandlove.com, (hereinafter Website) La Ostenta: HEMP and LOVE, S.L, provided with NIF: B66917683 and registered in: The Mercantile Registry of Barcelona; And whose registry data are: Tomo: 45711 Folio: 180 Sheet: 496600, and whose contact information are:
Direction:
Avda Republic Argentina, 238, 2-3
08023 Barcelona, Spain
Contact telephone number: 626.308.626
Contact Email: admin@hempandlove.com
This document (as well as all other documents that are mentioned here) regulates the conditions for which the use of this website is governed (www.hempandlove.com) and the purchase or acquisition of products and / or services in it (in Forward, conditions).
For the purposes of these conditions, it is understood that the activity that HEMP and LOVE develops through the website includes:
Marketing and distribution of all types of products related to hemp from ecological agriculture. Also also ecological and sustainable fashion products.
In addition to reading these conditions, before accessing, navigating and / or using this website, the user must have read the legal notice and the general conditions of use, including, the cookies policy, and the privacy policy and of Hemp and love data protection. By using this website or by doing and / or requesting the acquisition of a product and / or service through the same, the user consents be linked by these conditions and for all the aforementioned, so if he does not agree with everything This, you should not use this website.
Likewise, it is informed that these conditions could be modified. The user is responsible for consulting them each time you access, navigate and / or use the website as those that are currently being applicable at the time the acquisition of products and / or services is requested.
For all the questions that the user may have in relation to the conditions, he can contact the holder using the contact details provided above or, where appropriate, using the contact form.
- THE USER
Access, navigation and use of the website, confers the user status (hereinafter referred, indistinctly, individually as a user or jointly as users), so they are accepted, since navigation starts the website, all The conditions established here, as well as their subsequent modifications, without prejudice to the application of the corresponding legal regulation of obligatory compliance as the case may be.
The user assumes his responsibility for a correct use of the website. This responsibility will be extended to:
- Make use of this website only to make consultations and purchases or acquisitions legally valid.
- Do not make any false or fraudulent purchase. If reasonably it could be considered that a purchase of this kind has been made, it could be annulled and the relevant authorities would be reported.
- Facilitate truth and licit contact data, for example, email address, postal address and / or other data (see Legal Notice and General Conditions of Use).
The user declares be more than 18 years of age and have legal capacity to hold contracts through this website.
The website is mainly aimed at resident users in Spain. HEMP and LOVE does not ensure that the website complies with legislation from other countries, either totally or partially. HEMP and LOVE declines any responsibility that can be derived from such access, as well as ensures shipments or provision of services outside of Spain.
The user can formalize, the choice of it, with Hemp and Love the purchase contract of the products and / or services desired in any of the languages in which these conditions are available on this website.
- Process of purchase or acquisition
Dovenly registered users can buy on the website by the established means and forms. You must follow the purchase procedure and / or online acquisition of www.hempandlove.com, during which various products and / or services can be selected and added to the cart, basket or final purchase space and, finally, click on "buy ".
Likewise, the user must fill out and / or check the information that is requested at each step, although, during the purchase process, before making the payment, the purchase data can be modified.
Next, the user will receive an email confirming that HEMP and LOVE has received its request or purchase request and / or service provision, that is, the order confirmation. And, where appropriate, you will also be informed by email when your purchase is being sent. In your case, this information may also be made available to the user through its personal connection space to the website.
Once the purchase procedure has concluded, the user consents that the website generates an electronic invoice that will become the user through the email, and in the case of it, through its personal space connection to the website . Also, the user can, if desired, obtain a copy of his paper invoice, requesting him HEMP and LOVE using the contact spaces of the website or through the contact details facilitated above.
The User acknowledges be aware, at the time of purchase, of certain particular sales conditions that concern the product and / or service in question and that are shown next to the presentation or, where appropriate, this image on its page of the website, indicating, as an enunciative, but not exhaustive, and attending to each case: name, price, components, weight, quantity, color, details of the products, or features, mode in which they will be carried out and / o Cost of benefits; and recognizes that the realization of the purchase or acquisition order materializes the full and complete acceptance of the particular sales conditions applicable to each case.
Communications, purchase orders and payments that intervene during the transactions made on the website could be archived and preserved in the computerized records of HEMP and LOVE in order to constitute a means of proof of transactions, in any case, respecting the Reasonable safety conditions and the laws and regulations in force that in this regard are of application, and particularly attending to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, concerning the protection of people Physics with regard to the processing of personal data and the free movement of these data (RGPD) and the rights attending users according to the privacy policy of this website.
- AVAILABILITY
All purchase orders received by HEMP and LOVE through the website are subject to the availability of products and / or that no circumstance or cause of force majeure (clause nine of these conditions) affects the supply of them and / or The provision of services. If difficulties occur regarding the supply of products or it would not be products in stock, HEMP and LOVE is committed to contacting the user and reimburse any amount that may have been paid for an amount. This will also be applicable in cases where the provision of a service was unrealizable.
- Prices and payment
The prices exhibited on the website are the endings, in euros (€) and include taxes, unless due to legal requirement, especially in relation to VAT, it is indicated and applied.
Shipping costs are included in the final prices of products as shown on the website. Thus, HEMP and LOVE performs delivery and / or shipping services through: NACEX.
In no case will the website will add additional costs at the price of a product or service automatically, but only those that the user has selected and chosen voluntarily and freely.
Prices may change at any time, but possible changes will not affect orders or purchases with respect to which the user has already received an order confirmation.
The accepted means of payment will be: credit or debit card, and Paypal.
Likewise, the user will be able to pay all or part of the purchase price with a gift card and / or a credit card issued by HEMP and LOVE and / or HEMP and LOVE, S.L.
HEMP and LOVE uses all means to ensure the confidentiality and security of the payment data transmitted by the user during transactions through the website. As such, the website uses a secure SSL payment system (Secure Socket Layer).
Credit cards will be subject to checks and authorizations by the Banking Entity of them, if that entity does not authorize the payment, HEMP and LOVE will not be responsible for any delay or lack of delivery and can not formalize any contract with the User.
Once HEMP and LOVE receives the purchase order from the user through the website, a pre-authorization will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The charge on the card will be made at the time when the user is sent to the sending and / or confirmation of the service that lends itself in and, where appropriate, place established.
If the payment means is PayPal, gift card or fertilizer card will be made at the time that HEMP and LOVE sends a confirmation of the purchase order or acquisition of products and / or services to the user.
In any case, when you click on "Buy", the user confirms that the payment method used is yours, or that, where appropriate, it is the legitimate possessor of the gift card or the fertilizer card.
- DELIVERY
In cases where proceeding to perform the physical delivery of the good contracted, deliveries will be made within the scope of the following territory: Spain (Peninsula and Balearic Union, European Union, Rest of Europe.
Except for those cases where unforeseen or extraordinary circumstances exist or, where appropriate, derived from the personalization of the products, the purchase order consisting of the related products in each purchase confirmation will be delivered within the period indicated on the website according to The sending method selected by the user and, in any case, within a maximum period of 30 calendar days from the date of the order confirmation.
If for some reason, it was imputable, HEMP and LOVE could not meet the delivery date, the user will contact the user to inform him of this circumstance and, he can choose to move forward with the purchase by establishing a new delivery date or annular the Order with the total repayment of the paid price. In any case, delivery at home is carried out on working days.
If it is impossible to make the delivery of the order by the user's absence, the order could be returned to the warehouse. However, the carrier would leave a notice explaining where the order is and how to make it delivered again.
If the user is not going to be at the delivery site in the agreed hourly strip, he must contact HEMP and LOVE to agree another day.
In case of 30 days since your order is available to your delivery, and has not been delivered by cause not attributable to HEMP and LOVE, HEMP and LOVE will understand that the user wishes to desist from the contract and it will be considered resolved. As a consequence of the resolution of the contract, all payments received from the user will be returned, except for the additional expenses resulting from the user's own choice of a different delivery modality to the least expensive ordinary delivery offered by the website. , without any undue delay and, in any case, within the maximum period of 14 calendar days from the date on which the contract is considered resolved.
However, the user must bear in mind that the transport derived from the resolution can have an additional cost that may be imprisoned.
For the purposes of these conditions, it will be understood that the delivery occurred or that the order has been delivered at the time when the user or a third one indicated by the user acquires the material possession of the products, which will be credited by The signing of the order reception in the agreed delivery direction.
The risks that could be derived from the user from the moment of delivery. The user acquires ownership of the products when HEMP and LOVE receives the full payment of all the amounts due in relation to the purchase or acquisition carried out, including the shipping costs, or at the time of delivery, if it takes place in A moment after the complete reception of the amount object of payment by HEMP and LOVE.
In accordance with the provisions of Law 37/1992, of December 28, the Tax on Added Value (VAT), the purchase orders for their delivery and / or provision will be understood in the territory of application of the Spanish VAT if The delivery address is in Spanish territory except Canarias, Ceuta and Melilla. The type of VAT applicable will be legally valid at each moment based on the specific article in question.
In this same sense, and in accordance with Chapter I of Title V of Council Directive 2006/112 on November 28, 2006 on the Common VAT System, purchase orders will be located, for delivery and / or provision , in that Member State of the European Union in which the address in the purchase order is located and, therefore, the applicable VAT will be valid in that Member State.
For the rest of the locations, other than the previous ones, where the purchase orders will be located, for their delivery and / or provision, the current regulations will be applied at any time; The user must bear in mind that this could generate the application and accrual of taxes and customs duties at destination, in accordance with the current regulations at destination, and that these could run on their part. To expand information, the user should go to the customs office at destination.
- Technical means for correcting errors
It is known as the user that in case it detects that an error occurred when entering data needed to process their purchase request on the website, they may modify them by contacting HEMP and LOVE through the spaces of Contact enabled on the website, and, where appropriate, through those enabled to contact the customer service, and / or using the contact details provided in the first clause (general information). Likewise, this information could also be corrected by the user through their personal space connection space.
In any case, the user, before clicking on "Buy", has access to space, cart, or basket where their purchase requests are scorched and can make modifications.
Similarly, the user is referred to consult the legal notice and general conditions of use and, specifically, the Privacy Policy to gather more information on how to exercise its right to rectification as provided in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the treatment of personal data and the free movement of these data (RGPD).
- Returns
In cases where the user acquired products in or through the owner's website, a series of rights assist, as listed and described below:
Right of withdrawal
The user, as consumer and user, make a purchase on the website and, therefore, attends the right to desist from that purchase within a period of 14 calendar days without justification.
This period of withdrawal will expire to the 14th daytime days of the day that the user or a third authorized by it, other than the carrier, acquired the material possession of the goods acquired on the Hemp and Love website or in case the goods that They make up their order are delivered separately, at 14 calendar day of the day that the user or third authorized by it, other than the carrier, acquired the material possession of those assets that composed the same purchase order, or in the case If it is a service contract, at 14 calendar days since the day of the contract celebration.
To exercise this right of withdrawal, the user must notify HEMP and LOVE's decision. He can do so, where appropriate, through the contact spaces enabled on the website or through:
E-mail A:
admin@hempandlove.com
The user, regardless of the environment he chooses to communicate him, must express clearly and unequivocally that it is the intention of him to desist from the purchase contract. In any case, the user can use the withdrawal form model that HEMP and LOVE puts at your disposal as part appended to these conditions, however, its use is not mandatory.
To meet the period of withdrawal, it is enough that the communication that unequivocally expresses the decision to desist is sent before the corresponding term increases.
In case of withdrawal, HEMP and LOVE will reimburse the user all payments received, including shipping costs (with the exception of additional expenses chosen by the user for a different shipping mode than less expensive mode offered on the website) Without any misplacement and, in any case, no later than 14 calendar days from the date on which Hemp and Love is informed of the decision to desist by the user.
HEMP and LOVE will reimburse the user using the same payment method he used to perform the initial purchase transaction. This reimbursement will not generate any additional cost to the user. However, HEMP and LOVE could withhold said refund until you have received the products or items from the purchase, or until the user presents a test of the return of them, depending on what condition is first fulfilled.
The user can return or send the products to HEMP and LOVE in:
Avda Republic Argentina, 238, 2-3
08023 Barcelona, Spain
And you should do so without any miscall and, in any case, no later than 14 calendar days from the date you HEMP and LOVE was informed of the decision of withdrawal.
The user acknowledges knowing that it must assume the direct cost of return (transport, delivery) of the goods, if they were incurred. In addition, he will be responsible for the decrease in the value of the products resulting from a manipulation other than that necessary to establish nature, characteristics and the functioning of goods.
The User recognizes knowing that there are exceptions to the right of withdrawal, as collected in Article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the refused text of the General Law for the Defense of Consumers and users and other complementary laws. In an enunciative, and not exhaustive way, this would be the case of: personalized products; products that can deteriorate or expire quickly; Music or video CDs / DVD without its wrapping, as it is a factory preset; Products that for hygiene or health reasons are seated and have been despised after delivery.
In this same sense, the provision of a service that the user could hire on this website is governed, since this same law establishes that it will not attend the right of withdrawal to users when the provision of the service has been fully executed, or when it has begun , with the consumer's express consent and user and with the recognition on his part that he is aware that, once the contract has been fully executed by Hemp and Love, he will have lost his right of withdrawal.
In any case, no refund will be made if the product has been used beyond the mere openness of it, of products that are not in the same conditions in which they were delivered or who have suffered any damage after delivery.
Likewise, the products should be returned using or including all its original wrappings, the instructions and other documents that accompany them, in addition to a copy of the purchase invoice.
In the following link, the withdrawal form model can be downloaded:
www.hempandlove.com/pages/aviso_legal.
Return of defective products or error in sending
These are all those cases in which the user considers that, at the time of delivery, the product does not conform to what is stipulated in the contract or request for purchase, and that, therefore, must contact HEMP and Love immediately and let you know the existing disconformity (defect / error) by the same means or using the contact data provided in the previous section (Right of withdrawal).
The user will then be informed about how to proceed with the return of the products, and these, once returned, will be examined and the user will be informed, within a reasonable period of time, if necessary, the replacement of the same .
The refund or replacement of the product will be carried out as soon as possible and, in any case, within 14 days of the date on which we send an email confirming that the refund or replacement of the non-conforming article is appropriate.
The amount paid for those products that are returned because of a defect, when it really exists, will be reimbursed entirely, including delivery costs and costs in which the user could have incurred to make the return. The refund will be made by the same means of payment that the user used to pay the purchase.
In any case, the rights recognized in current legislation will be at any time for the user, as consumer and user.
Guarantee
The user, as consumer and user, enjoys guarantees about the products that he can acquire through this website, in the terms legally established for each type of product, responding HEMP and LOVE, therefore, for the lack of conformity Of the same as it manifests within a period of two years since the delivery of the product.
In this sense, it is understood that the products are compliant with the contract whenever: they conform to the description performed by Hemp and Love and have the qualities presented in it; be suitable for uses to organize the products of the same type ordinarily; and present the quality and usual benefits of a product of the same type and that are fundamentally expected from it. When this is not this regarding the products delivered to the user, it must proceed as indicated in the section Return of defective products or error in the shipment. However, some of the products that are marketed on the website, could present non-homogeneous characteristics as long as they derive from the type of material with which they have been manufactured, and therefore will be part of the individual appearance of the product, and They will not be a defect.
On the other hand, it could become the case that the user acquires on the website a product of a brand or manufacturing by a third party. In this case, and considering the user that is a defective product, it also has the possibility to contact the brand or manufacturer responsible for the product to find out how to exercise their right legal guarantee directly against them during the two years following the delivery of these products. For this, the user must have retained all the information regarding the guarantee of the products.
- Exemption of responsibility
Unless legal disposition in the opposite direction, HEMP and LOVE will not accept any responsibility for the following losses, regardless of its origin:
- any losses that were not attributable to any non-compliance on their part;
-
Business losses (including profit, expected, data, expected, database, profit, loss of trade and unnecessary expenses incurred); o -
Any other indirect loss that was not reasonably foreseen by both parties at the time the contract of purchase of the products between both parties was formalized.
Likewise, HEMP and LOVE also limits its responsibility as to the following cases:
- HEMP and LOVE applies all the measures concerning a faithful product visualization on the website, however it is not responsible for the minimum differences or inaccuracies that may exist due to the lack of screen resolution, or browser problems used or others of this kind.
-
HEMP and LOVE will act with maximum diligence in order to make available to the company's transport company subject to the purchase order. However, it is not liable for damages from transportation of transport, especially for causes such as strikes, road retentions, and in general any other sector, which derive in delays, losses or theft of the product. -
Technical failures than for fortuitous or other causes, prevent a normal functioning of the service through the Internet. Lack of availability of the website for maintenance or others reasons, which prevents from having the service. HEMP and LOVE puts all the means at your fingertips in order to carry out the process of purchase, payment and shipping / delivery of the products, however it is exempt from responsibility for causes that are not imputable, fortuitous case or force majeure. -
HEMP and LOVE will not be responsible for the misuse and / or wear of the products that have been used by the user. At the same time, HEMP and LOVE will not be responsible for an erroneous return made by the user. It is the responsibility of the user to return the correct product. -
In general, HEMP and LOVE will not be responsible for any non-compliance or delay in compliance with any of the obligations assumed, when it is due to events that are beyond its reasonable control, that is, that they are due to force majeure , and this may include, as an enuncactive but not exhaustive way: -
Strikes, lockouts or other industrial action. -
Civil commotion, revolt, invasion, threat or terrorist attack, war (declared or not) or threat or preparations for war. -
Fire, explosion, storm, flood, earthquake, sinking, epidemic or any other natural disaster. -
Impossibility of use of trains, boats, aircraft, motor transport or other means of transport, public or private. -
Inability to use public or private telecommunication systems. -
Acts, decrees, legislation, regulations or restrictions of any government or public authority.
In this way, the obligations will be suspended during the period in which the cause of force majeure continues, and HEMP and LOVE will have an extension within the term to comply with a period of time equal to the one that lasts the cause of force majeure. HEMP and LOVE will put all the reasonable means to find a solution that allows it to fulfill its obligations despite the cause of force majeure.
- Written communications and notifications
By using this website, the user accepts that most communications with HEMP and LOVE are electronic (email or announcements published on the website).
For contractual purposes, the user consents to using this electronic communication medium and recognizes that any contract, notification, information and other communications that HEMP and LOVE sends electronically comply with the legal requirements of being written. This condition will not affect the rights recognized by law to the user.
The user can send notifications and / or communicate with HEMP and LOVE through the contact information that these conditions are provided and, where appropriate, through the contact spaces of the website.
Likewise, unless otherwise stipulated, HEMP and LOVE can contact and / or notify the user in their email or in the facilitated postal address.
- RESIGNATION
No renunciation of hemp and love to a specific legal right or action or the lack of requirement by Hemp and Love of strict compliance by the user of any of its obligations will mean, nor renounces other rights or actions derived from a contract or the Conditions, nor will it exonerate the user of compliance with their obligations.
No waiver of hemp and love to some of these conditions or the rights or actions derived from a contract will take effect, unless it is expressly established that it is a resignation and is formalized and communicated to the user in writing.
- NULLITY
If any of those present conditions were declared null and without effect by a firm resolution issued by the competent authority, the rest of the clauses will remain in force, without being affected by said declaration of nullity.
- Complete agreement
These conditions and any document referred to in these constitute the full agreement between the user and Hemp and Love in relation to the object of purchase and replace any other agreement, agreement or promise previously agreedly agreed or written or in writing by The same parties.
The user and Hemp and Love recognize having consented to the celebration of a contract without having relied on any declaration or promise made by the other party, except for what is expressly mentioned in these conditions.
- DATA PROTECTION
The information or personal data that the user facilitates HEMP and LOVE in the course of a transaction on the website, will be treated according to the provisions of the Privacy or Data Protection Policy (contained, where appropriate, in the legal notice and general conditions of use). When accessing, navigating and / or using the website, the user consents to the treatment of such information and data and declares that all the information or data it facilitates are true.
- Applicable legislation and jurisdiction
The access, navigation and / or use of this website and the purchase contracts of products through it will be governed by Spanish legislation.
Any controversy, problem or disagreement that arises or is related to the access, navigation and / or use of the website, or with the interpretation and execution of these conditions, or with the sales contracts between HEMP and LOVE and the user, will be submitted to the non-exclusive jurisdiction of the Spanish Courts and Tribunals.
- Complaints and claims
The user can get HEMP and LOVE his complaints, claims or any other comments he wants to perform through the contact information provided at the beginning of these conditions (general information).
In addition, HEMP and LOVE has official claims complaints available to consumers and users, and that they can request HEMP and LOVE at any time, using the contact details provided at the beginning of these conditions (general information).
Likewise, if of the holding of this purchase agreement between Hemp and Love and the user emanated a controversy, the user as a consumer may request an extrajudicial settlement of disputes, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council of 21 May 2013, on the resolution of online litigation on consumption and amending Regulation (EC) 2006/2004 and Directive 2009/22 / EC. You can access this method through the following website: http://ec.europa.eu/consumers/odr/.
Last update: May 24, 2018