Terms of service
General Sales Conditions
www.empandlove.com.
1. GENERAL INFORMATION
The ownership of this website, www.hempandlove.com, (hereinafter Website) La Ostenta: HEMP and LOVE, S.L, provided from NIF: B66917683 and registered in: Mercantile Register of Barcelona; and whose registry data are: Tomo 45711, Folio 180, Leaf 496600, Registration 1st and whose contact information are:
Address: Avda. Republic Argentina, 238, 2-3
08023 Barcelona, ​​Spain
Contact telephone number: 626.309.626
Contact Email: admin@hempandlove.com
This document (as well as all other documents that are mentioned here) regulates the conditions for which the use of this website is governed (www.hempandlove.com) and the purchase or acquisition of products and / or services in it (in Forward, conditions).
For the purposes of these conditions, it is understood that the activity that HEMP and LOVE develops through the website includes:
Marketing of products related to hemp, and products related to fashion and accessories
In addition to reading these conditions, before accessing, navigating and / or using this website, the user must have read the legal notice and the general conditions of use, including, the cookies policy, and the privacy policy and of Hemp and love data protection. By using this website or by doing and / or requesting the acquisition of a product and / or service through the same, the user consents be linked by these conditions and for all the aforementioned, so if he does not agree with everything This, you should not use this website.
Likewise, it is informed that these conditions could be modified. The user is responsible for consulting them each time you access, navigate and / or use the website as those that are currently being applicable at the time the acquisition of products and / or services is requested.
For all the questions that the user may have in relation to the conditions, he can contact the holder using the contact details provided above or, where appropriate, using the contact form.
2. The user
Access, navigation and use of the website, confers the user status (hereinafter referred, indistinctly, individually as a user or jointly as users), so they are accepted, since navigation starts the website, all The conditions established here, as well as their subsequent modifications, without prejudice to the application of the corresponding legal regulation of obligatory compliance as the case may be.
The user assumes his responsibility for a correct use of the website. This responsibility will be extended to:
"Use this website only to make consultations and purchases or acquisitions legally valid.
"Do not make any false or fraudulent purchase. If reasonably it could be considered that a purchase of this kind has been made, it could be annulled and the relevant authorities would be informed.
"Provide truthful and licit contact data, for example, email address, postal address and / or other data (see Legal Notice and General Conditions of Use).
The user declares be more than 18 years of age and have legal capacity to hold contracts through this website.
The website is mainly aimed at resident users in Spain. HEMP and LOVE does not ensure that the website complies with legislation from other countries, either totally or partially. HEMP and LOVE declines any responsibility that can be derived from such access, as well as ensures shipments or provision of services outside of Spain.
The user can formalize, the choice of it, with Hemp and Love the purchase contract of the products and / or services desired in any of the languages ​​in which these conditions are available on this website.
3. Purchase or acquisition process
Users, both duly registered and without previous registration can buy on the website by the established media and forms. You must follow the purchase procedure and / or online acquisition of www.hempandlove.com, during which various products and / or services can be selected and added to the cart, basket or final purchase space and, finally, click on "buy ".
Likewise, the user must fill out and / or check the information that is requested at each step, although, during the purchase process, before making the payment, the purchase data can be modified.
Next, the user will receive an email confirming that HEMP and LOVE has received its request or purchase request and / or service provision, that is, the order confirmation. And, where appropriate, you will also be informed by email when your purchase is being sent. In your case, this information may also be made available to the user through its personal connection space to the website.
Once the purchase procedure has concluded, the user consents that the website generates an electronic invoice that will become the user through the email, and where appropriate, through their personal connection space to the website. Also, the user can, if desired, obtain a copy of his paper invoice, requesting him HEMP and LOVE using the contact spaces of the website or through the contact details facilitated above.
The User acknowledges be aware, at the time of purchase, of certain particular sales conditions that concern the product and / or service in question and that are shown next to the presentation or, where appropriate, this image on its page of the website, indicating, as an enunciative, but not exhaustive, and attending to each case: name, price, components, weight, quantity, color, details of the products, or features, mode in which they will be carried out and / o Cost of benefits; and recognizes that the realization of the purchase or acquisition order materializes the full and complete acceptance of the particular sales conditions applicable to each case.
Communications, purchase orders and payments that intervene during the transactions made on the website could be archived and preserved in the computerized records of HEMP and LOVE in order to constitute a means of proof of transactions, in any case, respecting the Reasonable safety conditions and the laws and regulations in force that in this regard are of application, and particularly attending the LOPD and the rights assisting users in accordance with the Privacy Policy of this website (Legal Notice and General Conditions of Use ).
4. Availability
All purchase orders received by HEMP and LOVE through the website are subject to the availability of products and / or that no circumstance or cause of force majeure (clause nine of these conditions) affects the supply of them and / or The provision of services. If difficulties occur regarding the supply of products or it would not be products in stock, HEMP and LOVE is committed to contacting the user and reimburse any amount that may have been paid for an amount. This will also be applicable in cases where the provision of a service was unrealizable.
5. Prices and payment
The prices exhibited on the website are the endings, in euros (€) and include taxes, unless due to legal requirement, especially in relation to VAT, it is indicated and applied.
Shipping costs are included in the final prices of products as shown on the website. Thus, HEMP and LOVE performs delivery and / or shipping services through: NACEX.
In no case will the website will add additional costs at the price of a product or service automatically, but only those that the user has selected and chosen voluntarily and freely.
Prices may change at any time, but possible changes will not affect orders or purchases with respect to which the user has already received an order confirmation.
The accepted means of payment will be: credit or debit card, and Paypal.
Likewise, the user will be able to pay all or part of the purchase price with a gift card and / or a credit card issued by HEMP and LOVE and / or HEMP and LOVE, S.L.
HEMP and LOVE uses all means to ensure the confidentiality and security of the payment data transmitted by the user during transactions through the website. As such, the website uses a secure SSL payment system (Secure Socket Layer).
Credit cards will be subject to checks and authorizations by the Banking Entity of them, if that entity does not authorize the payment, HEMP and LOVE will not be responsible for any delay or lack of delivery and can not formalize any contract with the User.
Once HEMP and LOVE receives the purchase order from the user through the website, a pre-authorization will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The charge on the card will be made at the time when the user is sent to the sending and / or confirmation of the service that lends itself in and, where appropriate, place established.
If the payment means is PayPal, gift card or fertilizer card will be made at the time that HEMP and LOVE sends a confirmation of the purchase order or acquisition of products and / or services to the user.
In any case, when you click on "Buy", the user confirms that the payment method used is yours, or that, where appropriate, it is the legitimate possessor of the gift card or the fertilizer card.
6. Delivery
In cases where proceeding to perform the physical delivery of the good contracted, deliveries will be made within the scope of the following territory: Spain (Peninsula and Balearic Union, European Union, Rest of Europe.
Except for those cases where unforeseen or extraordinary circumstances exist or, where appropriate, derived from the personalization of the products, the purchase order consisting of the related products in each purchase confirmation will be delivered within the period indicated on the website according to The sending method selected by the user and, in any case, within a maximum period of 30 calendar days from the date of the order confirmation.
If for some reason, it was imputable, HEMP and LOVE could not meet the delivery date, the user will contact the user to inform him of this circumstance and, he can choose to move forward with the purchase by establishing a new delivery date or annular the Order with the total repayment of the paid price. In any case, delivery at home is carried out on working days.
If it is impossible to make the delivery of the order by the user's absence, the order could be returned to the warehouse. However, the carrier would leave a notice explaining where the order is and how to make it delivered again.
If the user is not going to be at the delivery site in the agreed hourly strip, he must contact HEMP and LOVE to agree another day.
In case of 30 days since your order is available to your delivery, and has not been delivered by cause not attributable to HEMP and LOVE, HEMP and LOVE will understand that the user wishes to desist from the contract and it will be considered resolved. As a consequence of the resolution of the contract, all payments received from the user will be returned, except for the additional expenses resulting from the user's own choice of a different delivery modality to the least expensive ordinary delivery offered by the website. , without any undue delay and, in any case, within the maximum period of 14 calendar days from the date on which the contract is considered resolved.
However, the user must bear in mind that the transport derived from the resolution can have an additional cost that may be imprisoned.
For the purposes of these conditions, it will be understood that the delivery occurred or that the order has been delivered at the time when the user or a third one indicated by the user acquires the material possession of the products, which will be credited by The signing of the order reception in the agreed delivery direction.
The risks that could be derived from the user from the moment of delivery. The user acquires ownership of the products when HEMP and LOVE receives the full payment of all the amounts due in relation to the purchase or acquisition carried out, including the shipping costs, or at the time of delivery, if it takes place in A moment after the complete reception of the amount object of payment by HEMP and LOVE.
In accordance with the provisions of Law 37/1992, of December 28, the Tax on Added Value (VAT), the purchase orders for their delivery and / or provision will be understood in the territory of application of the Spanish VAT if The delivery address is in Spanish territory except Canarias, Ceuta and Melilla. The type of VAT applicable will be legally valid at each moment based on the specific article in question.
In this same sense, and in accordance with Chapter I of Title V of Council Directive 2006/112 on November 28, 2006 on the Common VAT System, purchase orders will be located, for delivery and / or provision , in that Member State of the European Union in which the address in the purchase order is located and, therefore, the applicable VAT will be valid in that Member State.
For the rest of the locations, other than the previous ones, where the purchase orders will be located, for their delivery and / or provision, the current regulations will be applied at any time; The user must bear in mind that this could generate the application and accrual of taxes and customs duties at destination, in accordance with the current regulations at destination, and that these could run on their part. To expand information, the user should go to the customs office at destination.
7. Technical means to correct errors
It is known as the user that in case it detects that an error occurred when entering data needed to process their purchase request on the website, they may modify them by contacting HEMP and LOVE through the spaces of Contact enabled on the website, and, where appropriate, through those enabled to contact the customer service, and / or using the contact details provided in the first clause (general information). Likewise, this information could also be corrected by the user through their personal space connection space.
In any case, the user, before clicking on "Buy", has access to space, cart, or basket where their purchase requests are scorched and can make modifications.
Similarly, the user is referred to consult the legal notice and general conditions of use to collect more information on how to exercise their right to rectification as established in the Organic Law 15/1999, of December 13, data protection of data Personal character.
8. Returns
In cases where the user acquired products in or through the owner's website, a series of rights assist, as listed and described below:
Right of withdrawal
The user, as consumer and user, make a purchase on the website and, therefore, attends the right to desist from that purchase within a period of 14 calendar days without justification.
This period of withdrawal will expire to the 14th daytime days of the day that the user or a third authorized by it, other than the carrier, acquired the material possession of the goods acquired on the Hemp and Love website or in case the goods that They make up their order are delivered separately, at 14 calendar day of the day that the user or third authorized by it, other than the carrier, acquired the material possession of those assets that composed the same purchase order, or in the case If it is a service contract, at 14 calendar days since the day of the contract celebration.
To exercise this right of withdrawal, the user must notify HEMP and LOVE's decision. He can do so, where appropriate, through the contact spaces enabled on the website or through:
HEMP and LOVE, S.L
C / PASCUAL I VILA S / N (START UB Building)
08028 Barcelona, ​​Spain
admin@hempandlove.com
The user, regardless of the environment he chooses to communicate him, must express clearly and unequivocally that it is the intention of him to desist from the purchase contract. In any case, the user can use the withdrawal form model that HEMP and LOVE puts at your disposal as part appended to these conditions, however, its use is not mandatory.
To meet the period of withdrawal, it is enough that the communication that unequivocally expresses the decision to desist is sent before the corresponding term increases.
In case of withdrawal, HEMP and LOVE will reimburse the user all payments received, including shipping costs (with the exception of additional expenses chosen by the user for a different shipping mode than less expensive mode offered on the website) Without any misplacement and, in any case, no later than 14 calendar days from the date on which Hemp and Love is informed of the decision to desist by the user.
HEMP and LOVE will reimburse the user using the same payment method he used to perform the initial purchase transaction. This reimbursement will not generate any additional cost to the user. However, HEMP and LOVE could withhold said refund until you have received the products or items from the purchase, or until the user presents a test of the return of them, depending on what condition is first fulfilled.
The user can return or send the products to HEMP and LOVE in:
HEMP and LOVE, S.L
C / PASCUAL I VILA S / N (START UB Building)
08028 Barcelona, ​​Spain
And you should do so without any miscall and, in any case, no later than 14 calendar days from the date you HEMP and LOVE was informed of the decision of withdrawal.
The user acknowledges knowing that it must assume the direct cost of return (transport, delivery) of the goods, if they were incurred. In addition, he will be responsible for the decrease in the value of the products resulting from a manipulation other than that necessary to establish nature, characteristics and the functioning of goods.
The User recognizes knowing that there are exceptions to the right of withdrawal, as collected in Article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the refused text of the General Law for the Defense of Consumers and users and other complementary laws. In an enunciative, and not exhaustive way, this would be the case of: personalized products; products that can deteriorate or expire quickly; Music or video CDs / DVD without its wrapping, as it is a factory preset; Products that for hygiene or health reasons are seated and have been despised after delivery.
In this same sense, the provision of a service that the user could hire on this website is governed, since this same law establishes that it will not attend the right of withdrawal to users when the provision of the service has been fully executed, or when it has begun , with the consumer's express consent and user and with the recognition on his part that he is aware that, once the contract has been fully executed by Hemp and Love, he will have lost his right of withdrawal.
In any case, no refund will be made if the product has been used beyond the mere openness of it, of products that are not in the same conditions in which they were delivered or who have suffered any damage after delivery.
Likewise, the products should be returned using or including all its original wrappings, the instructions and other documents that accompany them, in addition to a copy of the purchase invoice.
In the following link you can download the model of withdrawal form:
www.hempandlove.com/esisting
Return of defective products or error in sending
These are all those cases in which the user considers that, at the time of delivery, the product does not conform to what is stipulated in the contract or request for purchase, and that, therefore, must contact HEMP and Love immediately and let you know the existing disconformity (defect / error) by the same means or using the contact data provided in the previous section (Right of withdrawal).
The user will then be informed about how to proceed with the return of the products, and these, once returned, will be examined and the user will be informed, within a reasonable period of time, if necessary, the replacement of the same .
The refund or replacement of the product will be carried out as soon as possible and, in any case, within 14 days of the date on which we send an email confirming that the refund or replacement of the non-conforming article is appropriate.
The amount paid for those products that are returned because of a defect, when it really exists, will be reimbursed entirely, including delivery costs and costs in which the user could have incurred to make the return. The refund will be made by the same means of payment that the user used to pay the purchase.
In any case, the rights recognized in current legislation will be at any time for the user, as consumer and user.
Guarantee
The user, as consumer and user, enjoys guarantees about the products that he can acquire through this website, in the terms legally established for each type of product, responding HEMP and LOVE, therefore, for the lack of conformity Of the same as it manifests within a period of two years since the delivery of the product.
In this sense, it is understood that the products are compliant with the contract whenever: they conform to the description performed by Hemp and Love and have the qualities presented in it; be suitable for uses to organize the products of the same type ordinarily; and present the quality and usual benefits of a product of the same type and that are fundamentally expected from it. When this is not this regarding the products delivered to the user, it must proceed as indicated in the section Return of defective products or error in the shipment. However, some of the products that are marketed on the website, could present non-homogeneous characteristics as long as they derive from the type of material with which they have been manufactured, and therefore will be part of the individual appearance of the product, and They will not be a defect.
On the other hand, it could become the case that the user acquires on the website a product of a brand or manufacturing by a third party. In this case, and considering the user that is a defective product, it also has the possibility to contact the brand or manufacturer responsible for the product to find out how to exercise their right legal guarantee directly against them during the two years following the delivery of these products. For this, the user must have retained all the information regarding the guarantee of the products.
9. Exemption of responsibility
Unless legal disposition in the opposite direction, HEMP and LOVE will not accept any responsibility for the following losses, regardless of its origin:
"Any losses that were not attributable to any non-compliance on their part;
"
Business losses (including profit, expected, data, expected, database, profit, loss of trade and unnecessary expenses incurred); o
"
Any other indirect loss that was not reasonably foreseen by both parties at the time the contract of purchase of the products between both parties was formalized.
Likewise, HEMP and LOVE also limits its responsibility as to the following cases:
"HEMP and LOVE applies all the measures concerning providing a faithful product visualization on the website, however it is not responsible for the minimum differences or inaccuracies that may exist due to the lack of screen resolution, or browser problems that is Use or others of this kind.
"
HEMP and LOVE will act with maximum diligence in order to make available to the company's transport company subject to the purchase order. However, it is not liable for damages from transportation of transport, especially for causes such as strikes, road retentions, and in general any other sector, which derive in delays, losses or theft of the product.
"
Technical failures than for fortuitous or other causes, prevent a normal functioning of the service through the Internet. Lack of availability of the website for maintenance or others reasons, which prevents from having the service. HEMP and LOVE puts all the means at your fingertips in order to carry out the process of purchase, payment and shipping / delivery of the products, however it is exempt from responsibility for causes that are not imputable, fortuitous case or force majeure.
"
HEMP and LOVE will not be responsible for the misuse and / or wear of the products that have been used by the user. At the same time, HEMP and LOVE will not be responsible for an erroneous return made by the user. It is the responsibility of the user to return the correct product.
"
In general, HEMP and LOVE will not be responsible for any non-compliance or delay in compliance with any of the obligations assumed, when it is due to events that are beyond its reasonable control, that is, that they are due to force majeure , and this may include, as an enuncactive but not exhaustive way:
or
Strikes, lockouts or other industrial action.
or
Civil commotion, revolt, invasion, threat or terrorist attack, war (declared or not) or threat or preparations for war.
or
Fire, explosion, storm, flood, earthquake, sinking, epidemic or any other natural disaster.
or
Impossibility of use of trains, boats, aircraft, motor transport or other means of transport, public or private.
or
Inability to use public or private telecommunication systems.
or
Acts, decrees, legislation, regulations or restrictions of any government or public authority.
In this way, the obligations will be suspended during the period in which the cause of force majeure continues, and HEMP and LOVE will have an extension within the term to comply with a period of time equal to the one that lasts the cause of force majeure. HEMP and LOVE will put all the reasonable means to find a solution that allows it to fulfill its obligations despite the cause of force majeure.
10. Written Communications and Notifications
By using this website, the user accepts that most communications with HEMP and LOVE are electronic (email or announcements published on the website).
For contractual purposes, the user consents to using this electronic communication medium and recognizes that any contract, notification, information and other communications that HEMP and LOVE sends electronically comply with the legal requirements of being written. This condition will not affect the rights recognized by law to the user.
The user can send notifications and / or communicate with HEMP and LOVE through the contact information that these conditions are provided and, where appropriate, through the contact spaces of the website.
Likewise, unless otherwise stipulated, HEMP and LOVE can contact and / or notify the user in their email or in the facilitated postal address.
11. Renunciation
No renunciation of hemp and love to a specific legal right or action or the lack of requirement by Hemp and Love of strict compliance by the user of any of its obligations will mean, nor renounces other rights or actions derived from a contract or the Conditions, nor will the user exonerate the fulfillment of their obligations.
No waiver of hemp and love to some of these conditions or the rights or actions derived from a contract will take effect, unless it is expressly established that it is a resignation and is formalized and communicated to the user in writing.
12. Nullity
If any of those present conditions were declared null and without effect by a firm resolution issued by the competent authority, the rest of the clauses will remain in force, without being affected by said declaration of nullity.
13. Complete agreement
These conditions and any document referred to in these constitute the full agreement between the user and Hemp and Love in relation to the object of purchase and replace any other agreement, agreement or promise previously agreedly agreed or written or in writing by The same parties.
The user and Hemp and Love recognize having consented to the celebration of a contract without having relied on any declaration or promise made by the other party, except for what is expressly mentioned in these conditions.
14. Data protection
The information or personal data that the user facilitates HEMP and LOVE in the course of a transaction on the website, will be treated in accordance with the provisions of data protection policies (Legal Notice and General Conditions of Use). When accessing, navigating and / or using the website, the user consents to the treatment of such information and data and declares that all the information or data it facilitates are true.
15. Applicable legislation and jurisdiction
The access, navigation and / or use of this website and the purchase contracts of products through it will be governed by Spanish legislation.
Any controversy, problem or disagreement that arises or is related to the access, navigation and / or use of the website, or with the interpretation and execution of these conditions, or with the sales contracts between HEMP and LOVE and the user, will be submitted to the non-exclusive jurisdiction of the Spanish Courts and Tribunals.
16. Complaints and claims
The user can get HEMP and LOVE his complaints, claims or any other comments he wants to perform through the contact information provided at the beginning of these conditions (general information).
In addition, HEMP and LOVE has official claims complaints available to consumers and users, and that they can request HEMP and LOVE at any time, using the contact details provided at the beginning of these conditions (general information).
Likewise, if of the holding of this purchase agreement between Hemp and Love and the user emanated a controversy, the user as a consumer may request an extrajudicial settlement of disputes, in accordance with the EU Regulation No. 524/2013 of the European Parliament and of the Council , of May 21, 2013, on the resolution of online litigation on consumption and amending Regulation (EC) No 2006/2004 and Directive 2009/22 / EC. You can access this method through the website: http://ec.europa.eu/consumers/odr/.
Last update: 13/03/2018